Port Adelaide Backpackers Policy

OUR POLICIES

• Rates are subject to change without prior notice.
• Guests must present a valid passport or driver's licence upon check-in. Failure to provide valid identification may result in check-in being refused without a refund.
• All bookings and accommodation payments are non-refundable.
• The property is strictly non-smoking.
• No pets are allowed on the property.
• Alcoholic drinks are not permitted anywhere on the property. Guests must not bring, store, or consume alcohol on the premises. 

SECURITY DEPOSIT

An AUD 100 security deposit is required in addition to the accommodation charge. The security deposit may be charged to the credit card provided 3–7 days before arrival.

After check-out, the room will be inspected for damage, missing items, excessive cleaning, or other applicable charges.

Rooms left in an extremely dirty condition may incur an additional cleaning fee of AUD 100.

If there are no applicable charges following inspection, the remaining security deposit will be refunded to the original payment method.

Please allow approximately 2–7 business days after the refund is processed for the funds to appear in your account, depending on your bank's processing time.

PAYMENTS

• We accept Visa and Mastercard. Cash payments are also accepted for walk-in guests.
• A 2.0% card surcharge applies to Visa and Mastercard transactions.
• Full prepayment is required. The total accommodation cost may be charged to the card provided at any time after the booking is confirmed and before arrival.
• A valid credit card is required for the security deposit.

CANCELLATION & REFUND POLICY

• All bookings are non-refundable.
• If a guest cancels at any time, the total booking amount remains payable and no refund will be provided.
• If a guest cancels at any time, the total booking amount remains payable and no refund will be provided.
• Any booking fees or additional non-refundable charges paid at the time of booking are also non-refundable.

NO-SHOW POLICY

Guests must check in on their confirmed arrival date unless a late arrival has been arranged with the property.

If you do not arrive on your scheduled check-in date and do not contact us, we will make reasonable attempts to contact you.

If we have not heard from you by 10:00 AM on the day after your scheduled arrival, your booking may be treated as a no-show. The remaining nights may be cancelled and released for resale.

Any cancellation charges, amounts retained or refunds will be determined in accordance with the booking conditions, any applicable booking-channel terms, and Australian Consumer Law.

If you will be arriving late, please contact us as soon as possible so we can continue to hold your booking.